Conversational commerce is a new way of shopping that allows customers to purchase products or services using a chat interface, such as messaging apps or chatbots. This new form of shopping is convenient and fast, and can be used anywhere.
Conversational commerce works by allowing customers to chat with a company representative in order to ask questions, get recommendations, and make purchases. This type of shopping is convenient because it can be done anywhere, at any time, after the technical set up has been completed.
Conversational commerce can help brands reach new customers, boost sales, and improve customer satisfaction. It’s a great way to give customers the personalized attention they crave while freeing up time to focus on other tasks and responsibilities.
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